This course is designed to help you develop lasting heart and life skills. It is part of a continuous personal and professional development to empower you with the right skills, confidence and can do attitude. By the end of this course delegates will be able to:
- Present a positive professional profile
- Communicate with confidence, composure and credibility
- Control conflicts and confrontations
The course will include skill training, demonstrations, guest speakers and practical workshops. There will be workshops on:
How to communicate like a pro
Presentation and communication skills, verbal, non verbal and written skills.
How to be diplomatic, persuasive.
How to ask for what you want.
Taking leadership in your stride
Rights and responsibilities.
Controlling difficult people/situations
Dealing with racism/sexism/negativism.
The language of negotiation/criticising employees/controlling anger.
Diversity at Work
Understanding and celebrating difference.
Using the Media
How to approach, deal with and harness the power of the media for positive publicity.
Talk the talk and walk the walk. Appropriate dress codes for work.
Cool confident and composed
How to make your emotions work for you.
Which way next, continuous personal and professional development.